Warranty Policy

At Cool Cape, we are committed to providing quality products and services. To ensure clarity and fairness, we outline our warranty policy for the following brands: Carrier, Daikin, Samsung, LG, and Midea. Please note that this policy is subject to the specific terms and conditions provided by each manufacturer.


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General Warranty Terms:

Coverage: Warranties cover manufacturing defects in materials and workmanship.

Duration: Warranty periods vary by brand and product.

Conditions:

Installation: Units must be installed by authorized and qualified technicians.

Maintenance: Regular maintenance, typically bi-annual, is required to maintain warranty validity.

Registration: Some brands require product registration within a specified period after purchase.




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Brand-Specific Warranty Information:

Alliance:

Parts: 5-year warranty on all mechanical and electronic parts.

Compressor: 5-year warranty.


Carrier:

Parts: 3-year warranty on all mechanical and electronic parts.

Compressor: 5-year warranty.


Daikin:

Warranty Period: 36 months after the date of installation or 39 months after the date of delivery, whichever ends first.

Conditions: Installation and maintenance must be performed by authorized technicians.

Hisense:

Parts: 5-year warranty on all components

Compressor: 5-year warranty.


Samsung:

Parts: 5-year warranty on all components.

Compressor: 10-year warranty, provided installation is by an authorized company, adherence to maintenance guidelines, and product registration on the official website.


LG:

Parts: 2-year warranty.

Compressor: 10-year warranty.


Midea:

Complete Unit: 3-year warranty.

Compressor: 5-year warranty.



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Replacement Policy for New Units:

Cool Cape will replace any defective units that are deemed "dead on arrival" or faulty out of the box within 7 days of delivery. Beyond this period, all warranty claims must be made directly with the manufacturer as per their specific terms and conditions.


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Important Considerations:

Exclusions: Warranties do not cover damages due to improper use, unauthorized modifications, or external factors beyond control.

Service Costs: While defective parts may be covered, labor and transportation costs might not be included.

Documentation: Keep all purchase invoices, installation records, and maintenance reports, as they may be required for warranty claims.



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Liability Disclaimer:

Cool Cape’s liability is limited to the replacement of defective units out of the box only. Beyond this, any issues are to be addressed directly with the manufacturer under their warranty terms. Cool Cape is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the products.


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Final Note:

This policy serves as a general guideline. For detailed warranty terms and conditions, please refer to the warranty cards included in the information pack provided with each product. These documents contain specific information pertinent to each brand and model.